Booking Policy Terms and Conditions

  1. You may change or cancel a ticket by calling our service center at 604-326-1616. All changes are subject to availability. Please note we do not give refunds but we can issue a voucher for a future booking with Skylynx free of charge.
  2. Passengers must be ready to board the coach at least 15 minutes prior to departure. We cannot accommodate a late arrival past the scheduled departure time. If you are running late or cannot make it for departure time, please call our service center at 604-326-1616 to reschedule for a later coach free of charge. This is subject to availability. If you miss the last coach of the day, Skylynx is not liable for hotel or alternative transport fees but we will book you on the next Skylynx service the following day free of charge. Please note that we do not refund missed departures.
  3. Fares may be subject to additional charges including service fees, optional extras if selected, and taxes.
  4. All personal property is carried aboard the bus at passengers' own risk. Skylynx is not responsible for damaged, lost or stolen personal items, and no compensation will be made regardless of cause.
  5. Drugs, alcohol, tobacco, cannabis and vape products are strictly prohibited inside the bus. Passengers who appear under the influence of drugs, etc., will be refused service.
  6. Passengers are expected to exhibit courtesy and consideration for their fellow travelers during their trip. Phone calls and conversation must not disrupt the experience of other travelers and must be kept at a low volume level. Audio playback on personal electronic devices is not permitted without headphones.
  7. All staff member instructions must be followed during boarding and transit. Skylynx reserves the right to remove any passenger who, in its sole opinion, is exhibiting unacceptable behavior or who fails to follow staff member instructions. Customers whose loud, boisterous or aggressive behaviour might be considered a threat to the driver or other passengers will be refused.
  8. While every effort is made to adhere to the published schedule it may change without notice and Skylynx assumes no liability whatsoever for any inconvenience or expense associated with interruptions, delays or cancellation of service arising from road closure or hazards, weather, traffic, mechanical breakdown, or conditions beyond its control and assumes no responsibility for acts or omissions of others.
  9. Dogs qualifying under British Columbia’s Guide Dog and Service Dog Act are allowed free of charge. Visiting dogs and handler teams may apply for certification by submitting an Application for a Guide or Service Dog Certificate prior to arrival. Therapy and emotional support animals, including dogs, are not eligible for certification.
  10. Whistler door-to-door service requires travelers to be ready 15 minutes prior to your scheduled pickup time. Customers wishing for transport to a zone 2 hotel will incur an additional fee of $7.50 per person for a single trip or $15 for a return trip.
  11. Passengers are limited to one bag of 50 pounds (plus no larger than 158 centimeters (62 inches)) and one carry-on bag that can fit in a coach's overhead storage compartment (23x 40.5x51 cm (9x16x20 inches)). Any excess bags will be charged at $15 each. Please be advised that bags that commonly fit in a commercial airline overhead compartment will not fit in the motor coach's overhead compartment. Any bag that does not fit in an overhead compartment will be required to be placed in the under bay luggage compartment which is not accessible during a trip. Any bag a traveler wishes to have with them during transit must fit in the overhead compartment, which generally can accommodate a briefcase, computer bag, or backpack. Skylynx is not responsible for any damage to a piece of luggage during transit. We reserve the right to transport baggage on a later coach service if we are unable to fit the item on the coach and will be delivered direct to your hotel door.
  12. Passengers are limited to either one set of skis or snowboard along with poles and boots per person or one set of golf clubs. Any excess items will be charged at $15. Skylynx is not responsible for any damage to equipment during transit. We reserve the right to transport equipment on a later coach service if we are unable to fit the item on the coach and will be delivered direct to your hotel door.
  13. All bikes are charged a flat fee of $20 for a single/ return trip. Skylynx is not responsible for any damage to equipment during transit. We reserve the right to transport equipment on a later coach service if we are unable to fit the item on the coach and will be delivered direct to your hotel door.
  14. Passengers requiring a lift (such as wheelchair passengers) must inform us at least 24 hours in advance to ensure we can provide a coach with lift. Please contact us at 604-326-1616.
  15. We reserve the rights to operate coaches which do not have Wi-Fi available.
  16. All travelers must present government issued photo identification or a credit/ debit card that matches the traveler's name on the Skylynx trip manifest. Additionally, customers must show their ticket and barcode by either printing your ticket in advance or showing on a mobile device.
For questions, please contact us at: info@yvrskylynx.com or 604-326-1616